Crash Courses

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"Crash Courses"
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“Crash Courses” Updated for 2009!
The (hypothetical) “test” is tomorrow. You don’t have a lot of time. And, you need quick insights to “get the job done”. In this operating environment, you need to get the job done and to get it done efficiently and with high marks. In these 60-minute sessions, experts will deliver quick-study programs with take-to-the-office-tomorrow insights, strategies, tactics and tools for immediate application. It’s the “Cliff Notes” approach for executives.
Eric BrodnaxEric Brodnax, VP, Orbitz Worldwide - GM, Away.com & Outside Online
Eric Brodnax is a Vice President with OWW and serves as General Manager of Away.com & Outside Online. He joined Away as part of the founding management team in April of 1999, was SVP of Marketing & Operations during the company’s formative years, and assumed his current role after Orbitz’s acquisition of the company in January of 2005. As GM, Eric is responsible for setting the overall strategy and vision for the company including high level editorial direction.

Eric has a long standing interest in outdoor and active pursuits. He grew up on St. Croix in the US Virgin Islands where he lived a life of riding horses, sailing, and scuba diving. He competed in the 1988 Olympic Games held in Seoul, Korea, and has a strong personal interest in whitewater kayaking, biking, hiking, skiing, and off the beaten path travel.

In addition to growing up in the Caribbean and living/working in Prague in 1992, he has had the good fortune to visit more than fifty countries. Personal favorites among these experiences include exploring the jungles of Belize, observing wildlife at Waterburg Plateau and Skeleton Coast National Parks in Namibia, meandering through the wine country of South Africa’s Cape Province, and hitchhiking through the Sahara desert in Algeria.

Eric currently serves as a member of the Board Advisors of the Adventure Travel Trade Association, has thirteen years of total online business experience, and has held positions prior to Away that include being President and co-founder of a wine importing company focused on South African brands, working as a management consultant in Czechoslovakia, and running marketing and business development for an online market research company. He holds an MBA from the Wharton School of the University of Pennsylvania, and a BA from Princeton University.

Eric is married and lives in Washington, DC with his wife Leigh and children Sarah and Anders.
Topic: Advanced SEO (Searching Engine Optimization)
Eric Brodnax will lead a session on Advanced Search Engine Optimization. This will assume prior knowledge of SEO fundamentals such as keyword selection, URL structure, and browser titles and will focus instead on topics such as XML sitemaps, best use of no follow tags, the pitfalls of duplicate content, and similar areas of current SEO focus. This session will seek to integrate both an overview of current topics as well as an interactive discussion of best practices.
Stephen JoyceStephen Joyce, President, Sentias Software Corporation
Stephen Joyce has been working as a travel & tourism technology consultant since 1995. In 2005 Stephen and his company, Sentias Software Corp., began development on Rezgo.com, a next generation Web 2.0 tour and activity booking engine for SME travel suppliers and adventure tour operators. In June of 2007, Rezgo.com was officially released and now boasts a user base of 900+ companies. Stephen is also President of the North American Chapter of the International Federation for IT and Travel & Tourism (IFITT North America) and sits on the Board of the OpenTravel Alliance. He is the publisher of the Tips from the T-List books, a series of ground-breaking books that bring together travel industry bloggers from around the World. The success of the book has resulted in workshops and speaking engagements on Social media and User generated content around the World.

Stephen is an avid outdoor enthusiast and enjoys snowboarding, hiking, and mountain biking. He is also a volunteer instructor with the Air Cadet program where he teaches outdoor survival and aviation. Stephen is a graduate of Capilano University, is a certified Commercial Pilot, and holds a certificate in IT Management.
Rafael MaelRafael Mael, Marketing Strategist, Brand Launcher
Rafael Mael is a marketing strategist for Brand Launcher, an unconventional marketing company dedicated to retooling businesses to generate maximum revenue. Using proven marketing strategies, his company has helped its clients get outrageous results—like a 27% response rate for Häagen-Dazs and nearly 50% for the NBA. Because of results like these, their campaigns have been featured on NBC and CBS, and in The Wall Street Journal and BusinessWeek.
With “in the trenches” experience across numerous industries, Rafael will show you the same techniques that helped one client boost revenues by $250,000 within 12 months, and increased sales by 65% for another. He is a dynamic and exciting speaker who has been called “magnetic” for his engaging presentation style. Listen to Rafael speak and you’ll discover how to put these powerful strategies to work in your own business.

Topic: The NEW Rules of Customer Retention
Stay relevant and tap into right timing, tools and techniques to keep your past clients buzzing about their trips -- and coming back for more. Learn how to create the perfect offer, avoid the 'kiss of death' for your brand, and pinpoint marketing materials that smash through the clutter and actually produce repeat revenue. Find out how to create, cultivate, and monetize long-term relationships. Densely packed with practical guidance, this Crash Course delivers specific, from-the-trenches strategies that you can implement immediately.
Jason ReckersJason Reckers, Director of Online Strategies, Adventure Travel Trade Association
Jason Reckers, Director of Online Strategies for ATTA, has been ATTA's lead Internet presence strategist from day one. As a team member of the Adventure Travel Trade Association, he provides ATTA with consultation on web site strategies, web-based products and services, search engine optimization, and manages .travel authentication. He plays a key role in all of ATTA's web properties including development and management of Adventure.travel and ATTA's member community, The HUB.

His nearly 15 years of experience and continued role as CEO of PixelMill.com has positioned him as a respected industry resource in providing web strategy guidance and training to professional services firms, trade associations, business and web consulting companies, and a host of industry sectors. Under his direction, PixelMill has contributed to the development of more than 70,000 web sites. Jason connects daily with diverse customers on topics ranging from web site development and web site marketing strategies to search engine optimization and eCommerce.
Topic: Beginning SEO (Searching Engine Optimization)
Jason Reckers will lead a session on Basic Search Engine Optimization. This session will provide a basic overview on many of the key components of Search Engine Optimization (SEO) providing attendees not only a knowledgeable foundation, but also specific resources for ongoing training and further understanding of this complicated subject. Jason will focus on SEO fundamentals such as keyword selection, the value of content, tuning pages to maximize message and SEO impact, URL structure, browser titles, and using site analytics to audit and improve your search engine optimization strategy.
HeidiHeidi Siefkas-Cassemiro, Vice President of Marketing & PR, .travel
With over ten years in the hospitality and travel industry, Heidi is currently the Vice President of Marketing and Public Relations of .travel. As an international ambassador for .travel, Heidi builds strategic alliances with travel and technology organizations and creates marketing campaigns and initiatives that increase the awareness and usage of .travel.

Heidi has previously held key leadership roles in various hospitality and travel related companies in the Fort Lauderdale area. Originally from the Midwest, Heidi graduated from the University of Wisconsin and earned a Masters from the University of Massachusetts in Boston.